Last Updated: February 26, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the IntegriTech LLC CRM platform (the “Service”). These Terms form a legally binding agreement between you (the user) and IntegriTech LLC (“IntegriTech,” “we,” or “us”). By accessing or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use or access the Service.

1. General Information

Purpose of the Platform: IntegriTech LLC provides a cloud-based CRM platform designed to manage customer relationships and document workflows for businesses. The platform’s purpose is to facilitate the collection, organization, and analysis of customer or applicant data both internally (within an organization) and externally (with outside users or clients) under a subscription software-as-a-service model. It allows businesses (such as partner companies, banks, or other entities) to streamline interactions with their clients, applicants, or customers by providing tools for data storage, document uploads, tracking communications, and other CRM functionalities.

Scope of Use: These Terms govern all access to and use of the IntegriTech CRM platform, including any websites, applications, and services offered by IntegriTech. Both internal users (e.g. employees or contractors of subscribing organizations) and external users (e.g. applicants or customers interacting with those organizations via our platform) are covered by these Terms. The platform may be used to support a variety of use-cases such as managing client leads, processing applications, and storing related documents, subject to the user roles defined below. The use of the platform is provided on a subscription basis for organizations and their authorized users, with different levels of access and functionality as described in Section 2.

Subscription Model: IntegriTech’s services are typically offered under a subscription model. Organizations or entities purchase subscriptions that allow their users to access certain features of the CRM platform. Subscription tiers may vary based on functionality, number of users, storage limits, or other parameters. Unless otherwise agreed in a separate written contract, subscriptions renew automatically at the end of each billing cycle (monthly or annually) under the then-current pricing and terms. Subscribers are responsible for all fees associated with their chosen plan and for complying with any usage limits. We reserve the right to modify subscription offerings and fees, but will provide notice of any material changes (see Section 7 on Modifications to Terms). Non-payment of subscription fees may result in suspension or termination of access to paid features.

Internal vs External Use: IntegriTech’s CRM platform can be used internally by organizations (for their staff to manage data) and externally to interact with outside users. For example, an organization (such as a bank or partner company) might use the platform internally to process loan or service applications, while an external user (such as an applicant or customer of that organization) uses the platform to submit required documents or information. These Terms apply to all such uses. IntegriTech is not a party to any agreements or business relationships between an organization and its end-customers; we simply provide the software platform that enables those interactions. Each organization is responsible for how it uses the platform with its internal team and external clients, consistent with these Terms and applicable law.

3.   User Roles and Access

IntegriTech’s platform has different user roles with distinct levels of access and functionality. All users must create an account or use an authorized account to access the Service, and are responsible for maintaining the confidentiality of their login credentials.

3.1  Free Users (Applicants)

“Free Users,” also referred to as Applicants, are individuals who use the Service without a paid subscription, typically to submit information or documents to subscribing organizations. As a Free User, you may upload personal data and documents (for example, as part of an application or inquiry process) and track or manage your submissions. Free Users do not pay fees to IntegriTech for using the platform, and their access is limited to functionalities designated for applicants. Free Users must ensure that all information and documents they upload are truthful, accurate, and lawfully theirs to provide. By uploading content, Free Users grant IntegriTech and the intended recipient (the Paying User organization to which they are applying or interacting) the right to process and view that content for the purposes of the Service.

3.2  Paying Users (Subscribers: Partners, Banks, and Other Entities)

“Paying Users” are business entities or individuals who subscribe to the Service (such as partner companies, banks, or other organizations) and pay fees for advanced functionality and expanded use. Paying Users typically use the platform to manage applications or customer relationships, review documents submitted by Free Users, and utilize CRM tools provided by IntegriTech. Subscription plans may vary based on features or usage volume, as specified in a separate order or service agreement. Paying Users are responsible for all activity that occurs under their account, including actions by their employees or authorized agents. Each Paying User must ensure that its account users are authorized and comply with these Terms. Sharing of login credentials beyond authorized personnel is prohibited. Paying Users agree to pay all subscription fees and applicable taxes in a timely manner, according to the billing terms presented at the time of subscription. IntegriTech reserves the right to suspend or terminate a Paying User’s access for non-payment or repeated delinquency, in addition to any other remedies.

4.   Compliance with Laws and Regulations

IntegriTech is committed to operating in compliance with applicable laws and regulations. Likewise, all users (both Free and Paying) must use the platform in a lawful manner. This Section addresses key compliance areas, including general U.S. law adherence, California privacy rights, and handling of sensitive data. It is important to note that while we take data privacy and compliance seriously, ultimate responsibility for legal compliance in how you use our platform lies with you as the user (especially our business subscribers).

Adherence to U.S. Federal and Florida State Laws: IntegriTech LLC is a company based in Florida, USA, and we comply with the laws of the United States and the State of Florida that are applicable to our services. This includes, but is not limited to, U.S. federal laws concerning intellectual property, electronic communications, consumer protection, and data protection, as well as relevant Florida statutes and regulations. You agree that you will use the IntegriTech platform in accordance with all applicable laws and regulations. This means, for example, you will not use the service to engage in fraud, violate privacy or publicity rights, infringe intellectual property, or conduct any other unlawful activity. If you are accessing the platform from outside Florida, you are still responsible for complying with

U.S. federal law and any local laws in your jurisdiction that apply to your use. IntegriTech does not make any representation that the platform is lawful or appropriate in jurisdictions outside of the United States; if you access it from abroad, you do so on your own initiative.

California Consumer Privacy Act (CCPA) Compliance: If you are a user residing in California or if you (as a business subscriber) collect personal information from consumers in California through our platform, special rules apply under the California Consumer Privacy Act (CCPA) and its amendments (including the California Privacy Rights Act). IntegriTech is committed to CCPA compliance for California users. In many cases, IntegriTech acts as a “Service Provider” as defined by CCPA (Cal. Civ. Code §1798.140) for our business customers, which means we process personal information on behalf of our customers and will not use or disclose that data except as needed to provide our services or as otherwise permitted by law. We do not “sell” personal information to third parties as defined under the CCPA.

California residents using the platform (either directly or via one of our business customers) have certain rights regarding their personal information, including:

• Right to Know: You can request information about what personal data IntegriTech (or our client using our platform) has collected about you, and how that data is being used and shared.
• Right to Delete: You can request the deletion of your personal information that has been collected (subject to certain exceptions under the law, such as if the information is required to complete a transaction or for legal compliance).
• Right to Opt-Out of Sale: You have the right to direct that your personal information not be sold to third parties. (Note: As stated, IntegriTech does not sell personal data, so this right may be more relevant in the context of any business client’s practices.)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your CCPA rights. In other words, we will not deny you services or provide a different level of service just because you made a privacy rights request.

To exercise your rights under CCPA, you (or an authorized agent) may contact either the business that collected your data (e.g., the bank or company you applied to, which is using our platform) or contact IntegriTech directly at the contact information in Section 9. We will cooperate with our business customers to fulfill verified CCPA requests. For example, if IntegriTech receives a verified request for information or deletion from a California consumer, and we process that consumer’s data on behalf of a client, we will either act on the request as required by law or inform the client so they can fulfill the request. Please refer to our Privacy Policy for additional details on how we handle personal information and CCPA-related processes. In any event, both IntegriTech and our business users are expected to handle California personal data in accordance with the CCPA and any other applicable privacy laws.

Sensitive Personal Data – No HIPAA or GLBA Regulated Data: Our platform is not intended for certain types of highly sensitive personal data that are subject to specialized regulatory regimes such as healthcare or banking privacy laws. In particular, you must not upload or store on IntegriTech: (a) any Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), and (b) any non-public personal information covered by the Gramm-Leach-Bliley Act (GLBA) (for example, individuals’ financial account numbers combined with identifying information, when you are a financial institution subject to GLBA). IntegriTech is not HIPAA-compliant and is not acting as a HIPAA “Business Associate.” We will not sign Business Associate Agreements (BAAs) for the use of our standard CRM services, and using our platform to store or transmit PHI is expressly prohibited. Similarly, IntegriTech is not a “financial institution” under GLBA and does not claim to meet the specific safeguarding requirements of GLBA for handling consumer financial information. By using our service, you acknowledge that we do not specialize in healthcare or banking data compliance, and you agree not to use the service for PHI, credit card numbers (except in payment forms to pay your subscription fee, which is handled by third-party payment processors), or other sensitive financial personal data that is regulated under laws like GLBA.

IntegriTech will not be liable for any breach of HIPAA or GLBA obligations that arises from your decision to input such data into the platform in violation of this provision. We reserve the right to suspend or terminate accounts that we discover are using the platform for prohibited data types.

Other Regulatory Compliance: Depending on your industry or the nature of data you collect, there may be additional laws (federal or state) that you need to comply with, such as the Fair Credit Reporting Act (FCRA) if you handle credit information, or export control laws if any data is subject to export restrictions. It is your responsibility to ensure that your use of IntegriTech’s platform is in compliance with any such laws. IntegriTech will cooperate with lawful requests from authorities as required (for example, valid subpoenas or court orders for data), in accordance with our Privacy Policy and applicable law. If we reasonably determine that your use of the platform violates applicable law or these Terms, we may take action including removing certain data, restricting functionality, or suspending your access (with notice and an opportunity to remedy when feasible).

5.   Data Privacy and Security

Privacy Policy: Use of the Service is also governed by our Privacy Policy, which outlines how IntegriTech collects, uses, stores, and discloses personal information. The Privacy Policy is hereby incorporated by reference into these Terms. By using the Service, you consent to the data practices described in the Privacy Policy. (If a separate Privacy Policy is provided on our website or platform, please review it carefully. In the event of a conflict between these Terms and the Privacy Policy regarding data handling, the Privacy Policy will prevail on matters of personal data usage and privacy rights.)

Data Storage and Processing: IntegriTech will handle user data in a manner consistent with applicable privacy laws and industry standards. Data that you provide through the Service (such as account information, uploaded documents, and communications) will be stored and processed for the purpose of providing and improving the Service. We do not disclose your personal data to third parties except as permitted by our Privacy Policy and applicable law. For example, data you submit as a Free User may be shared with the specific Paying User (organization) you are interacting with on the platform, since that is an intended function of the Service. IntegriTech and its personnel will access and use user data only as needed to operate the Service (such as for customer support, technical maintenance, or as required by law).

Security Measures: We take reasonable and appropriate security measures to protect the confidentiality, integrity, and availability of your data. These measures include, at a minimum, industry-standard practices such as encryption of data in transit and at rest, access controls to limit who can view or access sensitive information, and regular monitoring of our systems for vulnerabilities or unauthorized access. While we strive to safeguard information, no method of electronic storage or transmission is 100% secure, and thus we cannot guarantee absolute security. Users are responsible for using the Service in a secure manner as well—this includes safeguarding your login credentials and using up-to-date software on your devices to access the Service. If we become aware of a data breach that affects your personal information, we will notify you and any applicable authorities as required by law.

User Responsibility for Privacy: Both Free Users and Paying Users have roles to play in protecting privacy. If you are a Paying User (e.g., a subscribing business) handling personal data of individuals (such as applicants or customers) through our Service, you agree to comply with all applicable data protection laws in respect to that data. This may include providing any required notices or disclosures to individuals, honoring deletion or access requests they make to you, and not using personal data obtained through the Service for unlawful or unauthorized purposes. IntegriTech provides the tools for data management but does not control how Paying Users use information outside the platform; therefore, Paying Users agree that they are independently responsible for their legal obligations in using that data. Free Users (Applicants) should avoid sharing more personal information than is requested or necessary and understand that the data they submit will be made available to the organization they are dealing with. By using the Service, all users acknowledge that their personal data will be handled as described in these Terms and our Privacy Policy.

6.   User Content and Acceptable Use

When using the IntegriTech Service, you may submit or upload content, including but not limited to documents, text, images, or other data (“User Content”). You retain ownership of your User Content. IntegriTech does not claim ownership of the materials you provide through the Service. However, by submitting User Content, you grant IntegriTech a worldwide, non-exclusive, royalty-free, limited license to use, reproduce, and process your content for the sole purpose of operating the Service (for example, storing your documents on our systems, displaying them to you and to any intended recipient within the platform, and making backups). This license continues only for as long as needed to fulfill the Service or until you or we delete the content from the platform.

User Responsibility: You are solely responsible for all User Content that you upload, publish, or share via the Service. By providing User Content, you represent and warrant that: (a) you have all necessary rights and permissions to submit that content and to grant the license above; (b) the content is accurate, truthful, and up-to-date to the best of your knowledge; and (c) the content and its submission via the Service do not violate any laws or regulations or any rights of any third party (such as privacy, publicity, intellectual property, or contractual rights).

IntegriTech is not responsible for verifying the content you or other users provide, and we do not endorse any User Content. We may (but are not obligated to) monitor, moderate, or remove User Content that we determine, in our sole discretion, violates these Terms or applicable law.

Acceptable Use Policy: You agree to use the Service ethically and legally. Prohibited activities on the platform include, but are not limited to, the following:

• Illegal or Harmful Content: You must not upload or transmit any content that is unlawful, fraudulent, defamatory, harassing, threatening, abusive, obscene, or otherwise This includes content that promotes violence, discrimination, or illegal activities of any kind.
• Intellectual Property Infringement: Do not use the Service to upload or share content that infringes any intellectual property or proprietary rights of others (e.g., copyright, trademark, patent, trade secret). You should only upload content that you have created yourself or have permission to use.
• Sensitive Personal Information: As noted in Section 4, you should not upload content containing sensitive personal data that the platform is not intended to handle (such as health records, social security numbers, bank account or credit card numbers, or other highly sensitive personal identifiers), except for information explicitly requested by the Service or the subscribing organization for legitimate purposes. Under no circumstances should you upload data that would trigger compliance requirements under laws like HIPAA or GLBA, since the Service is not certified for such data.
• Malicious Activities: You must not introduce viruses, malware, or any other harmful code into the Service, or use the Service in a manner that could damage, disable, or impair our servers or Attempting to gain unauthorized access to any portion of the Service or any other system or network is strictly prohibited.
• Interference and Misuse: You will not use any automated means (such as bots, scrapers, or scripts) to access the Service or collect information without our express You also agree not to interfere with or disrupt the integrity or performance of the Service, and not to attempt to bypass any security measures or access controls implemented by IntegriTech.
• Unauthorized Commercial Use: Free Users may use the platform only for its intended purpose of interacting with the subscribing Paying Users may use the platform for their internal business operations. No user may resell, rent, or otherwise exploit the Service for unauthorized commercial gain, nor use the Service to send unsolicited bulk communications (spam) or any form of duplicative or unsolicited messages to people who have not consented.

Violations of this Acceptable Use policy may result in immediate suspension or termination of your account (see Section 11 on Termination) and may expose you to legal liabilities. IntegriTech reserves the right to report any unlawful conduct to the appropriate authorities.

7.   Intellectual Property Rights

Ownership of the Service: The Service (including all software, code, databases, user interfaces, website design, look and feel, and all content provided by IntegriTech such as text, graphics, logos, icons, images, audio clips, and software) is the exclusive property of IntegriTech LLC and/or its licensors. This includes all associated intellectual property rights such as copyrights, trademarks, service marks, trade secrets, and patents. All rights not expressly granted to you in these Terms are reserved by IntegriTech and its licensors.

License to Use: Subject to your compliance with these Terms and any applicable subscription agreement, IntegriTech grants Paying Users a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. Free Users are granted a limited, non-exclusive license to access and use the Service for the purpose of submitting applications or information to Paying Users through the platform. No other use of the Service or the content is permitted. You may not copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, or transmit any part of the Service or its content except as allowed by these Terms or expressly authorized in writing by IntegriTech.

Trademarks: “IntegriTech,” our company logo, and any product or service names or slogans displayed on the Service are trademarks of IntegriTech LLC (or our affiliates or licensors). You must not use any IntegriTech trademarks without our prior written consent. All other marks and logos not owned by IntegriTech that appear on the Service are the property of their respective owners and are used for reference purposes only; such appearance does not imply endorsement or partnership.

Feedback: If you choose to provide any suggestions, ideas, enhancement requests, or other feedback to IntegriTech regarding the Service (“Feedback”), you agree that IntegriTech is free to use and incorporate such Feedback in any of its products or services, without restriction or obligation to you. Any Feedback you provide is entirely voluntary and will not create any confidentiality or compensation obligations.

8.   Disclaimer of Warranties

Use at Your Own Risk: The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted under applicable law, IntegriTech disclaims all warranties and representations, express or implied, regarding the Service and its operation. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or usage of trade.

No Guarantee of Service Specifics: IntegriTech does not guarantee that the Service will meet your specific requirements or expectations, nor that it will achieve any particular results. We make no warranty that the Service will be uninterrupted, timely, secure, or error-free. While we aim for high availability, we do not warrant that the Service will be available at all times or that any defects or errors will be corrected immediately. Scheduled maintenance, updates, or forces beyond our control (such as internet outages or power failures) may result in temporary service interruptions.

Data and Content: We do not warrant the accuracy, completeness, or reliability of any content obtained through the Service. This includes User Content submitted by others – we are not responsible for content provided by users or any actions or decisions you take based on that content. You acknowledge that any reliance on data or materials accessed through the Service is at your own risk.

External Factors: IntegriTech is not responsible for any problems or technical malfunctions of any communications network or online system, errors in software or hardware, or failures of your computer or internet connection, that result in the Service being unavailable or causing issues in performance. Additionally, any third-party services, equipment, or technology that the Service may interact with (for example, your email provider, web browser, or any integration enabled by a Paying User) are outside of our control. We make no warranty that those external elements will function correctly with our Service at all times.

No Other Warranties: No advice or information (whether oral or written) obtained from IntegriTech or through the Service shall create any warranty not expressly stated in these Terms. Because some jurisdictions do not allow the exclusion of certain warranties, some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the extent permitted by law.

9.   Limitation of Liability

Limited Liability: To the fullest extent permitted by applicable law, IntegriTech LLC and its officers, directors, employees, agents, and affiliates shall not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages whatsoever. This includes, without limitation, damages for lost profits or revenues, loss of data, business interruption, goodwill, use of money or cost of procuring substitute services, or other intangible losses arising out of or in connection with your use of or inability to use the Service, even if IntegriTech has been advised of the possibility of such damages.

Cap on Direct Damages: To the extent that liability is not otherwise excluded under these Terms, IntegriTech’s total cumulative liability to you for any claims arising out of or relating to these Terms or the use of the Service, whether in contract, tort, or otherwise, shall not exceed the total amount of fees you have paid to IntegriTech (if any) for use of the Service in the twelve (12) months immediately preceding the event giving rise to the liability. If you have not paid any fees (for example, if you are a Free User), IntegriTech’s total liability to you shall not exceed US $100 (one hundred U.S. dollars) or the minimum amount permitted by law, whichever is lower. This limitation is a fundamental element of the basis of the bargain between you and us, and IntegriTech would not be able to provide the Service without such limits.

No Liability for Certain Causes: IntegriTech shall not be liable for any failure or delay in performing its obligations where the failure or delay results from any cause beyond IntegriTech’s reasonable control, including but not limited to acts of God, war, terrorism, civil disturbances, pandemic, strikes or labor disputes, supply shortages, power or utility failures, telecommunications or Internet outages, or any other event of force majeure. In addition, IntegriTech will not be responsible for any damage or loss resulting from unauthorized access to or use of your account or content, which you fail to prevent or mitigate (for example, by not safeguarding login credentials).

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, portions of the above limitation may not apply to certain users. In such jurisdictions, liability is limited to the least extent required by law.

10.   Indemnification

You agree to indemnify, defend, and hold harmless IntegriTech LLC and its parents, affiliates, officers, directors, employees, and agents from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and legal costs) that arise out of or relate to: (a) your use of the Service (including any actions taken by someone using your account); (b) your violation of these Terms or of any applicable law or regulation; or (c) your User Content, including any claim that content you submitted infringes or misappropriates the intellectual property, privacy, or other rights of a third party, or has caused harm to a third party. IntegriTech reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (in which case you agree to cooperate with IntegriTech in asserting any available defenses). You agree not to settle any such matter without the prior written consent of IntegriTech. This indemnification obligation will survive any termination of your account or of the Service.

11.  Suspension and Termination of Service

Termination by IntegriTech: IntegriTech reserves the right to suspend or terminate your access to the Service at any time, with or without notice, if we, in our sole discretion, determine that you have violated these Terms, violated any applicable law, or that your use of the Service may result in risk or legal exposure for us. IntegriTech also reserves the right to terminate the Service or any portion of it, or terminate your account, for convenience (for example, if we decide to discontinue the platform or a particular feature). If we terminate your account for reasons other than your misconduct or breach of these Terms, we will endeavor to provide you with advance notice and, for Paying Users, a pro-rata refund of any prepaid fees for the remaining unused subscription period (if applicable).

Termination by You: You are free to stop using the Service at any time. If you are a registered user, you may terminate your account or subscription by following the account cancellation procedures provided within the Service or by contacting us using the contact information in Section 14. If you are a Paying User with a subscription, you may cancel your subscription, but please note that prepaid fees are generally non-refundable (except where required by law or explicitly stated otherwise in a promotional guarantee). Your termination of a subscription will typically be effective at the end of the then-current billing cycle unless otherwise stated in the subscription terms.

Effect of Termination: Upon any termination of your account or these Terms, your right to use the Service will immediately cease. IntegriTech may delete or disable access to any data or content stored in your account after the termination effective date, except to the extent we are obliged to retain data for legal reasons or as specified in our Privacy Policy. It is your responsibility to export or download any important data or content from the Service prior to termination. Sections of these Terms that by their nature should survive termination (including, but not limited to, provisions regarding intellectual property, warranties disclaimer, limitation of liability, indemnification, dispute resolution, and governing law) shall survive any expiration or termination of these Terms and remain in effect.

12.   Modifications to Service and Terms

12.1  Changes to the Service

IntegriTech is continually improving and evolving the Service. Accordingly, we reserve the right to add, remove, or modify features or functionalities of the platform at any time. We may also decide to discontinue the Service (or any part of it) or redesign the platform’s structure or user interface. In some cases, these changes may be subject to additional terms or conditions that we will provide to you. We will attempt to give advance notice for any material changes that negatively impact the functionality you are currently using, but we are not obligated to do so if such notice is not feasible (for example, in an emergency or to comply with legal requirements). Any new features that augment or enhance the current Service shall be subject to these Terms, unless explicitly stated otherwise. You acknowledge that IntegriTech shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service provided, except as expressly set forth in Section 11 regarding refunds for discontinued service in certain cases.

12.2  Changes to the Terms

We also reserve the right to modify or update these Terms at any time. If we make material changes, we will notify users by posting the updated Terms on our website or through the Service user interface and updating the “Last updated” date at the top of this document. In certain cases, we may also notify you via email or other contact information you have provided us, especially if you are a Paying User. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Service after updated Terms have been posted (and after the effective date of those changes) constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you should stop using the Service and, if applicable, cancel your account. No modification or amendment to these Terms by you will be effective unless in writing and signed by an authorized representative of IntegriTech.

13.   Governing Law and Dispute Resolution

Governing Law: These Terms and any disputes arising out of or relating to these Terms or the use of the Service shall be governed by and construed in accordance with the laws of the State of Florida, U.S.A., without regard to its conflict of law principles. By using the Service, you agree that the federal and state courts located in the State of Florida shall have exclusive jurisdiction over any claim or dispute that you may have against IntegriTech that is not subject to the arbitration clause below, and you consent to venue in such courts. You further agree that any such claim or dispute shall be brought only on an individual basis, and not as a plaintiff or class member in any purported class or representative proceeding.

Arbitration Agreement: For any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service that cannot be resolved through our customer support team (each a “Dispute”), the parties agree to resolve the Dispute by binding arbitration on an individual basis. By agreeing to these Terms, you and IntegriTech are each waiving the right to a trial by jury and to participate in a class action. This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16). Any such arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (or Consumer Arbitration Rules, as appropriate). The arbitration shall take place in Florida (in a location to be mutually agreed, or if the parties cannot agree, in a location designated by the AAA within Florida), or by teleconference/videoconference if in-person hearing is not feasible. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this arbitration agreement is void or voidable. The arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Judgment on the arbitration award may be entered in any court having jurisdiction.

Exceptions: Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction (without the need to post a bond) to protect against the misuse or unauthorized disclosure of its intellectual property or confidential information. IntegriTech also reserves the right to pursue legal action in the courts of Florida against any user who has infringed our intellectual property rights or engaged in unlawful conduct relating to the Service. In such cases, the provisions regarding governing law and venue stated above will apply, and the parties waive any objection based on lack of personal jurisdiction or inconvenient forum.

Limitation on Actions: To the extent permitted by law, any Dispute must be filed within one (1) year after the date on which the claim arose. If a claim or cause of action is not filed within this period, it shall be permanently barred.